Shipping & Delivery Policy

This policy explains where we ship, how long dispatch and delivery take, and what happens if something goes wrong. Delivery timelines are good-faith estimates, not guarantees, because they depend on couriers and on your location.

1. Where We Ship — We deliver across Bengaluru and, for most products, anywhere in India. Our studio is in New Gurappana Palya, BTM 1st Stage; within Bengaluru we deliver the same day and also offer free self-pickup by appointment. We do not currently ship internationally; please write to us if you have a specific request.

2. Order Processing — Cones are rolled to order and packed the same day your payment is verified. During festival and wedding seasons preparation may take a little longer; we will let you know if that is the case. Payments verified late in the evening are prepared first thing the next working day. Working days exclude Sundays and public holidays.

3. Delivery Time — Within Bengaluru, delivery is same-day: order by early afternoon for most of the city, or by noon for the far north, west and Whitefield edge (a later order for those areas goes out the next morning). Elsewhere in India, delivery is typically 2–5 days after dispatch, depending on the courier and the destination pin code; remote locations can take longer.

4. Shipping Charges — Shipping is charged at checkout based on your order value; orders above the threshold shown at checkout ship free. Any local-delivery or courier cost for a same-city order is shown before you confirm. Delivery charges are not refundable, except where an item arrived damaged, wrong or defective (see the Refund & Cancellation Policy). On the limited goodwill return described in that policy, the original delivery charge and the return courier charge are both deducted from the refund.

5. Tracking — Once your order ships we share the courier name and tracking reference with you on WhatsApp. For local deliveries we share the delivery person's contact or an expected time window.

6. Correct Address — Please provide a complete address with a landmark, a correct 6-digit pin code and a reachable phone number. We are not responsible for delay or non-delivery caused by an incomplete or incorrect address or an unreachable number.

7. Delays Outside Our Control — Courier backlogs, weather, strikes, local restrictions and similar events can delay delivery. We will help you follow up with the courier but cannot be held liable for such delays.

8. Missing, Delayed or Damaged Parcels — If your parcel is significantly delayed, is shown as delivered but has not reached you, or arrives damaged, contact us within 48 hours of the expected or actual delivery with your order number and photos where relevant. We will investigate with the courier and, where appropriate, replace or refund the order under our Refund & Cancellation Policy.

9. Perishable Nature of Henna — Fresh henna cones are perishable. Keep them refrigerated, use them by the date marked on the cone, and let them return to room temperature before use. Stain strength naturally reduces as a cone ages.

10. Contact — Delivery questions can be sent to us via our Contact page; any unresolved issue can be escalated to our Grievance Officer, Aliya, who acknowledges within 48 hours and aims to resolve within 30 days.