Questions, answered
Everything customers, brides, students and stockists ask us — about ordering and delivery in Bengaluru, natural-henna safety, our products, bridal bookings, the training batches, wholesale, and returns. Can't find it? message us on WhatsApp.
Ordering & Delivery
+How do I pay for an order?
At checkout you pay by UPI (GPay, PhonePe, Paytm or any UPI app) or card. For UPI you'll see a Pay now button and a QR code with the amount filled in — pay, then send us the screenshot on WhatsApp. We verify it and confirm your order. Nothing is auto-charged, and you're never asked for card details over chat.
+How long does delivery take in Bangalore?
Same day. We hand-roll and pack in New Gurappana Palya, BTM 1st Stage, and deliver across Bengaluru — BTM Layout, Jayanagar, JP Nagar, Koramangala, HSR Layout, Indiranagar, Whitefield and everywhere in between — the same day you order. Order by early afternoon for most of the city, or by noon for the far north, west and Whitefield edge. Self-pickup from the studio is free. Outside Bengaluru, courier delivery is 2–5 days.
+Do you ship outside Bangalore?
Yes — we ship across India. Timelines vary by location, typically 3–7 days. Henna stains best when fresh, so we roll and dispatch close to your order date.
+I need cones for a function on a certain date — how far ahead should I order?
For a normal order, 3–4 days ahead is comfortable. For a wedding or a large event, order about a week ahead so the cones arrive fresh and you have time for a 48-hour patch test. Message us the date and we'll make sure it works.
+Can I pick up my order myself?
Yes, from the studio in BTM 1st Stage, Bengaluru, by appointment. Choose self-pickup at checkout and we'll confirm a time on WhatsApp.
+How do I track my order?
Sign in and open My Orders to see the status. Once a local delivery or courier is arranged we share the details with you directly on WhatsApp.
+How far in advance should I order henna cones for an event?
For same-day Bangalore delivery, order the morning of or the day before. For a bridal booking or a large/bulk order, book at least a week ahead so we can prep enough stock and, for bridal application, confirm a time slot. Outside Bangalore, add 2–5 days for courier shipping.
+Is there a minimum order? Can I buy just one cone?
No minimum for regular retail orders — buy a single cone if that's all you need. A minimum quantity only applies to wholesale/reseller pricing, which kicks in automatically above a set quantity per product.
Henna & Safety
+Is your henna natural?
Our standard henna cones and hair henna are hand-rolled from plant henna (Lawsonia inermis) with sugar, lemon and essential oils — no ammonia, no metallic salts, no synthetic dye, no kerosene. This describes our ingredients and process, not a third-party certification; the full ingredient list is on each product page and we can share supplier declarations on request. Always patch-test. Our faster "instant" cone and dip are a separate range — ask us for their ingredient list, and choose the standard organic cones if you want a product we describe as natural, with no synthetic dye, PPD, ammonia or metallic salts.
+Do you sell black henna?
Never. "Black henna" contains PPD (a hair-dye chemical) and causes chemical burns, scarring and lifelong allergy. Natural henna is never black — it stains orange first and deepens to brown-maroon over 24–48 hours.
+How do I do a patch test?
Apply a small dot of paste on your inner forearm, let it dry and leave it for a few hours, then scrape it off. Wait 48 hours. If there's no itching, redness or swelling, you're fine to use it. Do this before any bridal application.
+How do I get the darkest possible stain?
Apply on clean, oil-free skin. Leave the paste on for 6–8 hours (overnight for bridal). Scrape it off dry — don't wash it. Seal with our aftercare oil or balm, keep the area warm, and avoid water for the first 24 hours. The colour keeps deepening for up to two days.
+Is natural henna safe during pregnancy?
Pure plant henna is generally considered low-risk for skin application, but everyone is different — please check with your doctor, and always patch test. Avoid anything sold as "black" or "instant black" henna entirely.
+Is henna cone paste the same as mixing henna powder at home?
The plant (Lawsonia inermis) is the same, but a hand-rolled cone is pre-mixed, rested and sifted for a smooth, clog-free flow. Home-mixed powder paste varies batch to batch and often needs straining. Cones are simpler for most people; mixing your own gives more control if you already know your ratios.
Products
+How long do the henna cones last?
Best within about 3–4 weeks of rolling for the darkest stain. Keep them in the fridge (not the freezer) in an airtight bag; bring to room temperature before use. Older cones still work but the colour is lighter.
+Which product do I use for hair?
Our herbal hair henna — it's herbal henna powder made without synthetic dye, ammonia or PPD, gentle on sensitive scalps. The body-art cones are for skin designs, not hair.
+What's the difference between organic and instant henna cones?
Organic cones give the deepest, longest-lasting colour but need 4–8 hours on the skin. Instant cones and dip are formulated to lift a usable colour in about 30 minutes — handy for last-minute designs, less deep than a full overnight stain. Because they work faster than a standard cone, patch-test first and ask us for the ingredient list.
+Do I need aftercare products?
They make a real difference to how dark and long-lasting the stain is. The aftercare oil darkens and nourishes, the balm is a portable seal, and the sealant spray is a no-touch finish for full bridal hands. Any one of them helps.
+What sizes do the reusable mehndi stencils come in?
Kids, Medium, Large and Premium (full-hand). Kids and Medium suit single motifs and small hands, Large covers the back of an adult hand, and Premium is a full-hand layout.
+How much do henna cones cost in Bangalore?
Our organic henna cones start at ₹30 each, hand-rolled fresh in Bengaluru — the exact price and any multi-pack rate are shown on each product page. Instant cones, the nail cone, stencils and aftercare are priced separately. Buy 25+ and wholesale/bulk pricing kicks in automatically at checkout.
+How many hands can one henna cone cover?
One cone comfortably covers a full pair of hands (front and back) with a medium-density design, or 2–3 people if each wants something smaller. Heavier jaali/Rajasthani work or a full bridal look with feet needs more — use our henna quantity calculator for an exact count before you order.
+What is a practice henna cone, and do I need one?
A practice cone has the same paste flow as real henna but leaves no stain, so you can rehearse a design on paper or skin without committing to it. Beginners, students and anyone trying a new design before a real booking use it — see the henna cones range.
+What is the henna nail cone used for?
It's a cone with an extra-fine tip and firmer paste, made for fine nail-art lines and tiny detail work — not for covering hands or feet. For a full-hand or bridal design, use the regular organic henna cones instead; the nail cone is a detail tool alongside them.
+Should I use a mehndi stencil or draw freehand?
A reusable stencil is faster and more forgiving if you're new to henna or short on time — press it on, trace the outline, fill it in. Freehand gives more control once you've practiced. Many customers start with a stencil and move to freehand as their hand steadies.
+How is Organic Wax Powder different from regular waxing?
It's a sugar-based powder you mix with water into a paste — no wax strips, no heating. It's lower-pain than strip waxing and the paste washes off with water. It's a body-care add-on alongside our henna range, sold separately from the mehndi products.
+Should I buy the Mini or Regular Mehndi Aftercare Balm?
The Mini suits one design or a quick top-up and is easy to carry in a bag. The Regular is better value for bridal or full-hand mehndi, reapplying over a few days, or buying for the whole family. Both use the same formula — only the size differs.
Bridal Mehndi
+How do I book bridal mehndi?
Send your wedding date, venue and a couple of design references on WhatsApp. We check availability and send a written quote. Book 2–3 months ahead for peak dates (November–February and around Karva Chauth).
+How much does bridal mehndi cost?
Most brides pay between ₹5,000 and ₹25,000 depending on coverage (hands only vs hands, feet and full arms), design density and the season. We give a written quote after a quick chat about your functions.
+When is bridal mehndi applied?
Usually two days before the main event. Henna keeps deepening for 24–48 hours after the paste comes off, so applying two days ahead means the stain peaks on your wedding day.
+Can you do the family and guests too?
Yes. We plan the whole function — the bride first, then mothers and sisters, then a station for the wider party — with enough artists for your headcount.
Classes & Training
+Do I need experience to join a henna class?
No. The 20-day batch starts from paste-making and cone control and builds to bridal-level hands and feet. Complete beginners and working artists both attend.
+Is a kit and certificate included in the class fee?
Yes — practice cones, design sheets and materials for the batch are part of the fee. You also get an informal Hennaya completion certificate at the end. It marks that you finished the training; it isn't an accredited or government-recognised qualification, and none is needed to work as a mehndi artist in India.
+I'm from out of town — can I still attend?
Often people do. Many take the intensive batch and stay nearby in BTM or Jayanagar for the duration. Message us and we'll help with options.
Wholesale
+What's the minimum order for wholesale cones?
It depends on the product and your throughput. We keep the entry point low so a working artist can start with a manageable batch, then scale. Message us your monthly usage and we'll quote a minimum and a per-unit price.
+Do you do private-label / custom-branded cones?
Yes, for regular bulk orders. Packaging and branding are quoted separately. Send us your volume and what you have in mind.
Returns & Refunds
+Can I return henna cones?
Henna is a consumable applied to skin, so opened or used cones can't be returned for hygiene reasons. If an order arrives damaged, leaked or is wrong, message us within 48 hours with photos and we'll replace it or refund it.
+Can I cancel an order?
Yes, while it's still unpaid or not yet dispatched — open the order in My Orders and cancel, or message us. Once cones are rolled and on the way we can't cancel.
General
+Is Hennaya the same as A1 Henna?
Yes. A1 Henna is now Hennaya — same team, same founder Aliya, same Bengaluru studio, same products. We changed the name in 2026. See /a1-henna for details.
+Where is your studio?
58/278, 4th A Cross Rd, New Gurappana Palya, 1st Stage, BTM 1st Stage, Bengaluru, Karnataka 560029. Open Mon–Sat, 10am–7pm. Visits are by appointment.
+Is it mehndi, mehandi or mehendi — does it matter?
No — they're the same word, just different English spellings of the same Hindi/Urdu term (मेहंदी). 'Mehndi' is the most common spelling online; 'mehandi' and 'mehendi' are just as widely used, especially in North India. Search for any of them and you'll land on the same henna cones and mehndi designs.
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More detail: Shipping & delivery · Refunds & cancellation · Henna classes · Bridal mehndi · Wholesale · Shop
Henna & mehndi questions across Bengaluru
Hennaya is based in New Gurappana Palya, BTM 1st Stage, so we're right next to Gurappana Palya, NS Palya, Bismillah Nagar, BTM 1st Stage, BTM 2nd Stage. We also serve henna & mehndi questions across Vijayanagar, RT Nagar, Hebbal, Yelahanka, Kalyan Nagar, Banashankari, Basavanagudi, Kumaraswamy Layout, Padmanabhanagar, Uttarahalli, Girinagar, Katriguppe, ISRO Layout, Yelachenahalli and every other Bengaluru locality, with shipping across India.
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